If, for some reason, the food is delivered unexpectedly, just refuse the order at the door.
If you accept the food, but then realise that there’s a problem with the order and you cant
eat it, contact the restaurant and ask them to collect the food or to replace the food. Once
you’ve done so, just let us know and so we can verify it and cancel the order in our system.
If you’ve paid in cash, you should receive your refund at the door. If you paid online, we
would issue your refund once you’ve notified us of the cancellation. We can only issue a
full refund of an online payment if you don’t accept your food, or if you have the
restaurant to come and pick it up after you’ve received it. As long as you don’t keep the
food (or throw it in the bin), Love Takeaway will always make sure your refund is issued